Refund Policy

At Tyyli Smart Tech we want our customers to be completely satisfied with their purchases. This Return/Refund Policy only applies where you make a purchase online from our website.

Refund/Return Process:

1. Make sure all the requirements for return/refund are met.
2. Contact us at business@tyyli.vip or our online helpdesk.
3. We will conduct an evaluation within 7 days.
4. If the claim is valid, a refund or replacement will be processed.

Requirements For A Valid Return/Refund:

i. You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
ii. You have proof of purchase (order invoice number and receipt).
iii. The goods must be in new condition and returned in the original selling condition and secured packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
iv. The product must not have been used or installed or had any data inputted.
v. Request must be made within ten (10) days starting from the day goods are delivered to you.

Under what conditions is/are the product non-returnable:
i. Once Used/Fully-Assembled
ii. Customised/made-to-order goods
iii. Display unit, auction items and clearance goods are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on "as is, where is" basis.
iv. Items that have been purchased for more than 10 days.
v. The item was purchased for someone else who simply does not want it.
vi. The item has no defects. You've changed you're mind because of wrong selection, colour, size, model or specification, product not meeting expectation; or simply found it cheaper elsewhere. 
vii. Defaulted on payment for item.

After Our Evaluation:

If your return is valid, we will process your refund or replacement, based on what you have indicated to our team. If it's valid, we will reimburse you with a refund. 

If your refund request is made within 10 calendar days after the order and order is not processed on our end yet, we will consider your refund request and reimburse you with a refund less payment processing fees up to RM150.

For the items to be returned/replaced, a delivery fee might be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.